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Privacy Policy

Effective Date: 07 July 2021

Zeigen Consulting ("we", "our", "us"), is committed to protecting your privacy and ensuring that your personal information is collected, processed and stored responsibly in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws of the Republic of South Africa.

This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or engage our professional services.

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1. Who We Are

Zeigen Consulting is an independent commercial advisory firm specialising in:

  • Telecommunications Infrastructure Advisory

  • Infrastructure Audits

  • Lease Reviews

  • Market Rental Assessments

  • Commercial Negotiations

  • Governance & Compliance Advisory

  • New Site Development

Our clients include Traditional Authorities, Communal Property Associations (CPAs), municipalities, private landowners, educational institutions, religious organisations and other property-owning entities.

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2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

  • Full name

  • Identity or registration number (where required)

  • Telephone number

  • Email address

  • Postal and physical address

  • Organisation name

  • Job title or designation

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Property Information

  • Property description

  • Farm name

  • Erf number

  • GPS coordinates

  • Municipal information

  • Land ownership documentation

  • Existing lease agreements

  • Telecommunications infrastructure information

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Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Website usage statistics

  • Cookies and similar technologies

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3. How We Use Your Information

We process information only where necessary to:

  • Respond to enquiries.

  • Provide our consulting services.

  • Conduct telecommunications infrastructure assessments.

  • Review commercial agreements.

  • Communicate with clients.

  • Prepare reports and recommendations.

  • Improve our website and services.

  • Meet legal and regulatory obligations.

  • Prevent fraud or unauthorised activities.

We process personal information lawfully, fairly and transparently.

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4. Lawful Basis for Processing

Where applicable, we process personal information:

  • With your consent.

  • To fulfil contractual obligations.

  • To comply with legal obligations.

  • Where processing is necessary for our legitimate business interests.

  • Where authorised by applicable legislation.

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5. Confidentiality

Zeigen Consulting recognises that clients often entrust us with commercially sensitive information.

We undertake to:

  • Maintain confidentiality.

  • Protect client information against unauthorised access.

  • Limit access to authorised personnel only.

  • Implement reasonable administrative, technical and physical safeguards.

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6. Sharing Your Information

We do not sell or trade personal information.

Where necessary and with appropriate safeguards, information may be shared with:

  • Mobile Network Operators

  • Tower Companies

  • Attorneys

  • Professional Consultants

  • Surveyors

  • Engineers

  • Environmental Specialists

  • Government Departments

  • Municipalities

  • Regulatory Authorities

  • Service Providers assisting us in delivering our services

Information is disclosed only where required to fulfil our professional obligations or where required by law.

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7. Cookies

Our website may use cookies to:

  • Improve website functionality.

  • Analyse website traffic.

  • Enhance user experience.

  • Remember user preferences.

You may disable cookies through your browser settings; however, certain features of the website may not function correctly.

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8. Information Security

We implement reasonable security measures designed to protect information from:

  • Loss

  • Unauthorised access

  • Unauthorised disclosure

  • Alteration

  • Destruction

  • Misuse

While we strive to safeguard your information, no electronic transmission or storage system can be guaranteed to be completely secure.

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9. Data Retention

We retain information only for as long as:

  • Required by law.

  • Necessary to fulfil our contractual obligations.

  • Required for legitimate business purposes.

  • Necessary to resolve disputes.

Once information is no longer required, it will be securely destroyed or anonymised where appropriate.

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10. Your Rights

Subject to applicable legislation, you may request to:

  • Access your personal information.

  • Correct inaccurate information.

  • Update your information.

  • Request deletion where legally permissible.

  • Withdraw consent where processing is based on consent.

  • Object to certain processing activities.

  • Lodge a complaint regarding the processing of your information.

Requests should be submitted using the contact details below.

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11. Third-Party Websites

Our website may contain links to third-party websites.

Zeigen Consulting is not responsible for the privacy practices or content of external websites.

Users are encouraged to review the privacy policies of those websites before providing personal information.

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12. Children's Privacy

Our services are intended for adults, organisations and authorised representatives.

We do not knowingly collect personal information from children under the age of 18 without appropriate consent.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legislation, technology or our business operations.

The latest version will always be published on our website.

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